Implementation of Artificial Intelligence in the Optimisation of Administrative Processes: An Analysis from the Perspective of Applied Informatics

Abstract

The incorporation of artificial intelligence into organisational environments has brought about a significant transformation in traditional models of administrative management from the perspective of Applied Informatics, redefining operational efficiency through systems capable of automating processes and optimising information handling. In this context, both public and private institutions are required to modernise their internal structures through technologies that reduce manual workload, minimise errors, and improve the traceability of administrative processes within a progressive digitalisation process. However, limitations persist, such as delays in task execution, duplication of functions, and reliance on manual procedures, which lead to inefficiencies, delays in decision-making, and higher operational costs. Although technological advancement is evident, the implementation of artificial intelligence has not yet been fully consolidated, reflecting a partial transition. The analysis carried out shows that artificial intelligence enhances operational efficiency, strengthens process automation, and optimises decision-making through the use of data and predictive models. Likewise, the methodological approach based on systematic literature review and PRISMA ensures rigour. It is concluded that artificial intelligence drives administrative modernisation and organisational performance.